Fairmont Hotels gets my vote for customer service

Mar

07

Posted by admin, Published on 07 March 2010

http://www.propr.ca
I stay too many nights at hotels. And I know what it’s like to feel anonymous. But Fairmont Hotels delighted me tonight when, out of the blue, they upgraded me to the Prime Minister’s Suite. Now they’ve got a customer for life.

Duration : 0:1:35


[youtube Lbgsa0z9AEE]

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One Response to “Fairmont Hotels gets my vote for customer service”

  1. Crxss Says:
    March 7th, 2010 at 12:10 pm

    I work at the …
    I work at the Fairmont Scottsdale Hotel (Formerly the Princess Hotel) and the thing they drill into our brains most during our orientations is empathy. They really stress using the customer’s name, and going out of our way to make sure they’re happy.

    We are even told to provide unexpected services such as that room upgrade; usually small things that have a big effect. That’s exactly why we have 5 diamond hotels. :)

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